Traveling the world should be exciting, not stressful. Yet for many, applying for a visa still feels like a maze. That’s where iVisa comes in.
Founded in 2013, the company has grown into a trusted platform that streamlines travel documentation through a combination of innovative technology and attentive human support. Today, it offers more than 140 types of travel documents, provides assistance in 14 languages, and operates around the clock to serve customers across all time zones.
Over the years, iVisa has helped more than 1.4 million travelers from over 200 countries cut through the red tape, turning confusing instructions and unpredictable timelines into simple steps.
Now, it’s taking its mission even further with Vee, a new chatbot that allows travelers to complete their visa applications through a conversation rather than a lengthy online form. Built in just two months and first tested with applicants for the United Kingdom’s Electronic Travel Authorization, Vee guides users through each question as if they’re chatting with a travel assistant.
With the debut of Vee, iVisa is leading the evolution of travel technology, showing how conversational AI can turn complex processes into user-friendly experiences. Driven by the belief that travel should connect people, not confuse them, the company continues to make travel preparation simpler, faster, and more accessible.
A New Way to Apply for Your Visa
Vee walks travelers through the same questions found on a standard visa form, but it does so one step at a time through a natural conversation. Users can ask questions as they go, and their answers are automatically entered into the correct sections of the application.
The travel assistant can also respond in the traveler’s language, making the application process simple for those who don’t speak English.
For now, Vee is focused on supporting UK ETA applications as iVisa gathers early user feedback. But this is just the beginning - the company plans to expand Vee’s capabilities to many more visa types in the near future.
“Think of it as a new way to apply rather than something you only use when you need help,” Jon Nguyen, Senior Product Manager at iVisa explained. “Our customer-support chatbot still handles day-to-day questions, but Vee is designed for a different purpose.”
Although Vee is powered by AI technology, every application still undergoes a human review before being sent to the government, ensuring every submission meets iVisa’s standards for accuracy, security, and reliability.
What Travelers Are Saying About Vee
Even in its first month, travelers were already responding positively to the new tool. One user described the experience as “really easy” and “convenient,” noting that the process took them just five to ten minutes. Another said it felt “quicker and less like stress if you're doing it yourself,” adding that it could be easy to mess up otherwise.
Others said Vee did more than they realized, with one user sharing that it “exceeded their expectations, as it proactively gathered all necessary information for the visa rather than just answering specific questions about the process.”
Several travelers also valued the guided, conversational flow.
“I also like that they kind of went like one by one, like a person helping you each step,” one user commented. Another explained that they appreciated having all the information upfront and being guided through each question in a way that made the process feel simpler and more personalized.
These early reactions have given iVisa confidence that Vee is making the visa application process more intuitive and less intimidating for travelers.
Service Without Borders
The success of Vee builds on more than a decade of experience. Since its founding, iVisa has grown into a team of over 400 people across 15 countries, all working together to make travel easier. Its customer support is available 24 hours a day through chat, WhatsApp, and email, ensuring travelers can get help whenever they need it, regardless of their location.
Behind the scenes, iVisa maintains offices in the United States, Peru, India, and Spain, allowing them to support this level of service. The company is accredited by the International Air Transport Association (IATA) and works with licensed migration agents registered with the Australian Migration Agents Registration Authority and the New Zealand Immigration Advisers Authority.
These accreditations ensure that every application meets strict professional standards and is handled with care from start to finish. That credibility has earned iVisa the confidence of travelers worldwide. The company has received more than 60,000 TrustPilot reviews and holds a 4.4-star rating, with customers frequently praising its speed, friendliness, and clear communication.
One traveler shared that they “received notification that our visas were ready within 3 days of submitting the forms online,” while another said they received a visa to India "within 24 hours.”
Many travelers report that they first discovered iVisa after experiencing frustration with other visa websites or confusing government portals. Some cautiously began their search with questions like “Is iVisa a scam?” before learning how the company actually operates.
One customer, Liz J., wrote that by using iVisa.com, she was “able to apply for two visas simultaneously” and received them in only a day and a half. She also noted that “the cost for two was much less than the other site wanted for one application.”
Another traveler, Samantha, said, “I was really struggling to get the government site to work and read about this site on a blog, and even when I messed up my passport number, they reviewed everything and had already fixed it for me! Would highly recommend!”
Whether it’s answering a late-night question or correcting an error, iVisa’s team gives people confidence that their documents are in good hands.
What You See Is What You Get
From pricing to process, travelers who find their way to iVisa’s website experience transparency at every step. On the homepage, a comparison chart shows the difference between applying for a visa through iVisa and applying directly on a government portal.
The chart highlights the features that travelers value most, including expert reviews, multilingual assistance available 24/7, flexible payment options, and the ability to save their progress and return later. These options are often missing from government websites, giving travelers a more reliable way to prepare their documents.
On Instagram, TikTok, Facebook, and YouTube, the company focuses on offering practical guidance and educational content. The goal is to help travelers understand each step of the application process and feel confident about choosing iVisa as their travel prep partner.
If a refund is needed, iVisa handles the situation with the same level of care it brings to applications. Each request is reviewed individually and completed as quickly as possible. Evaluations are typically finished within one business day, and once approved, funds appear in the traveler’s account within up to 14 business days, depending on the bank.
Refund eligibility is determined by how far the order has progressed in our system. Travelers who purchase Denial Protection receive a full refund of both the iVisa processing fee and the government fee if their application is rejected.
By explaining every policy upfront and in plain language, iVisa removes the uncertainty that often comes with using an online travel service like theirs.
Shaping the Future of Travel
As iVisa looks toward 2026, the company plans to expand Vee’s capabilities. In the coming months, the chatbot will be trained to take on additional steps in the visa process, guiding travelers through document uploads and enabling them to track their application status in real-time.
Future improvements will also focus on making communication feel more personal and engaging. Soon, travelers will receive updates tailored to their destination and language, ensuring the information they see is relevant to where they’re going and what they need to know.
The company is also refining its checkout and refund pages to make costs and timelines clearer than ever. Beyond technology, iVisa is encouraging more customers to share their experiences online so that future travelers can learn from real stories instead of advertisements.
Through every innovation, the company remains focused on making travel preparation easier while keeping the human connection at the center of its work.
Vee represents the next chapter in that mission, showing how technology can make complicated systems more approachable and how a simple conversation can take the place of hours of paperwork. For travelers preparing for their next adventure, it’s one more reason to look forward to the journey ahead.
